Privacy Policy

At ANNACHALAK Service Pvt Ltd, we are committed to protecting your privacy and ensuring that your personal data is handled with the highest level of professional care. This Privacy Policy explains how we collect, use, and safeguard your information when you use our professional driver-on-rent services.

1. Information We Collect

To provide our elite chauffeur services, we collect the following categories of information:

Data Category	Why We Collect It
Personal Identification	To create your service profile and verify bookings.
Contact Details	To communicate booking status and driver assignments.
Service Location	To facilitate accurate driver dispatch to your doorstep.

2. WhatsApp Communication Consent

By using our WhatsApp booking feature, you explicitly consent to the collection and processing of your contact information through the WhatsApp platform. We use this to share driver details, including ID and License verification, directly with you for your safety.

3. Data Security Measures

We implement multi-layered administrative and technical security protocols to protect your data. While no system is 100% secure, we use proprietary isolation workflows to ensure your personal information is only accessible to authorized executive staff for service fulfillment.

4. Data Retention Policy

In compliance with Indian regulatory standards, we retain financial transaction records for a period of 7 years. Personal identification data is retained as long as you maintain an active account with ANNACHALAK to facilitate faster future bookings.

5. Your Privacy Rights

You have the following professional rights regarding your data:

• Right to access your personal data records.
• Right to correct any inaccuracies in your profile.
• Right to request deletion of your non-transactional data.
• Right to withdraw consent for marketing communications.

6. Grievance Redressal

If you have any concerns regarding your privacy or data handling, please contact our designated Grievance Officer: